Shipping & Returns
Guidelines & Policies
Our goal is to make our customer satisfied and happy. We would like them to enjoy our products as much as we do. To avoid having to return merchandise, if you have questions or you are not certain or clear about your purchase, we suggest to contact us either via email or by phone before placing an order.
Our bed linens sets can be ordered in any required size. We are prepared to create for you any type of embroidery design, to help you meet your interior design colors and style. We are happy to provide you with this special service and advise you on the best choice for your situation.
We are happy to answer any question you have, to help you resolve a specific challenge you face regarding an order, consult you regarding decorating your room and more. You can also contact us by filling up our ‘Contact Us’ page or sending us an email: firstname.lastname@example.org
All prices are in ILS dollars and are subject to any applicable taxes according to country and local laws. Availability, prices and delivery rates are subject to change.
We do not ship to a PO Box address. All our shipping methods require signature of a receiver. If you choose that we ship to you without a tracking method, the responsibility of any lost or undeceived products will be yours and no claims, exchanges, credit slips or refund will be issued to you.
The cost of shipping any returned items to Argaman Home is the customer’s responsibility and is paid by the customer.
For orders that had Free Shipping, goods will be refunded, less our cost to ship the original order.
Payment can be done via pay pal or major credit cards (Visa, Master Card, American Express, Discovery, Pay Pal Credit, and other major cards accepted by Pay Pal. A list of these cards can be found at: www.paypal.com.
Our goal is to deliver your order as soon as possible. Our maximal time for shipping an order is 14 days. If your order concerns a specific dead line, like in case of a wedding gift, birthday, anniversary and such, we will deliver your order to meet your specific required date. Please make sure you indicate it in your order notes or by calling or emailing us.
- Hygienic Reasons
Many of our products are defined as hygienically sensitive, for that reason we cannot accept returns on items that are not in their original packaging. We do not accept items that have been washed or used. And we do not accept returns on any duvets, pillows or featherbeds.
- Custom Orders
Custom orders begin production immediately upon the receiver of an order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. In specific situation a non-refundable 50% deposit will be taken when the order is placed. For example, custom measurements, custom stitch colors and non-regular stock items.
- Monogrammed/Personalized Items
These items are considered custom order items and are non-cancellable, non-returnable and non-refundable.
- Final Sale & Clearance Items
All Clearance, Sample Sale items or Discounted items at 25% off or more are considered FINAL SALE and are non-returnable and non-refundable.
Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, or credits, or refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws.
For orders that were shipped free, you will be reimbursed less the ship cost we incurred on the original shipment.
Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.
A 5% re-stocking fee will be applied to all merchandise that has to be pressed and repackaged.
Items must be returned to the mailing address below. Shipping and costs on returns are the customers responsibility. Please be aware that overseas customers will bear the sole responsibility for any taxes and duties your local customs office may have charged for the goods when they entered the country.
Please enclose the items in their original packaging with any hangtags attached accompanied with the packing slip and return your purchase with a copy of your receipt to:
PO Box 5033 Tel Aviv 6655101 Israel
We ask that you notify us of the return either by email: email@example.com or by calling: +972.3.683.3491
All shipping and handling charges are non-refundable.
There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.